Refund policy
Return and Refund Policy
Last Updated: July 18, 2026
At Kindcrest (kindcrest.shop), customer satisfaction is our top priority. We are committed to providing reliable products and a smooth shopping experience.
30-Day Free Return & Exchange Policy
We offer a 30-day free return and exchange guarantee.
Customers may request a return or exchange within 30 days after receiving their order.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must include original packaging, tags, and accessories (if applicable).
- Customers must provide valid order information or proof of purchase.
How to Request a Return
To start a return or exchange, please contact our customer support team:
Email:
jadeeroberts397@gmail.com
Please include:
- Order number
- Customer name
- Product information
- Reason for return
- Photos or videos if the product is damaged or defective
Our customer service team will review your request and provide return instructions.
Refund Process
Once your return is received and inspected, we will send you a confirmation regarding your refund status.
If approved:
- Refunds will be issued to the original payment method.
- Refund processing takes approximately 5-10 business days.
- The final refund time depends on your bank or payment provider.
Free Return Conditions
Free returns apply when:
- The item arrives damaged.
- The wrong product was received.
- A verified product quality issue occurs.
Non-Returnable Items
Returns may not be accepted for:
- Products damaged due to misuse.
- Items returned without prior approval.
- Items that are not in their original condition.
Order Cancellation
Orders can only be cancelled before they enter the fulfillment process.
Once an order has been shipped, cancellation requests cannot be accepted.
For return questions, please contact: